Return & Refund Policy

At Dastoor Official, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order.

Eligibility for Returns

We only accept returns if:

You receive an incorrect item that is different from the one you ordered.
The wrong size, color, or design was shipped due to our error.

To request a return, please contact us within 24 hours of receiving your parcel and provide your order number along with clear photos of the received product.

Items Not Eligible for Return

Returns will not be accepted in the following situations:

Change of mind after purchase.
Incorrect size selected by the customer.
Color variations caused by screen or lighting differences.
Products that have been used, washed, altered, or damaged after delivery.

Refund Process

Once your return request has been reviewed and approved, your refund will be processed through one of the following methods:

Bank Transfer
Cash on Delivery settlement (where applicable)

Refunds are typically processed within 5–7 business days after the returned product has been received and inspected.

Return Shipping

If the return is due to our mistake, we will bear the return shipping cost. Otherwise, return requests may not be accepted.